CLOCKED SUPPORT
Tell us where
you got stuck.
Account, upload, checkout, or rebuild—we’ll help you get moving again.
EMAIL SUPPORTSUPPORT@GETCLOCKED.CCSTART HERE
What do you need help with?
Uploads
For screenshots, original photos, iPhone HEIC files, or an upload that will not finish.
GET HELP →02Checkout
For a checkout that will not open, a discount code, payment, receipt, or refund question.
GET HELP →03Your rebuild
For sign-in trouble, a missing result, or help understanding your finished rebuild.
GET HELP →QUICK ANSWERS
You may not need to wait.
Which images can I upload?
Use JPG, PNG, WEBP, HEIC, or HEIF. Profile screenshots can be one long image or up to four normal screenshots. You can add up to nine original profile photos, at 20 MB each.
Why do you need my original photos?
Screenshots show the profile people see now. Originals let Clocked assess each photo clearly and build the right lineup. At least one original profile photo is required before checkout.
Checkout did not start. Was I charged?
If the secure card checkout never opened and you did not complete payment, you were not charged. Reload the page and sign in with the same Google account. If it still fails, email us before trying again.
Where is my finished rebuild?
Sign in with the same Google account you used at checkout, then open your result. Paid rebuilds begin after payment is confirmed. If yours is still missing, contact support from that account email.
Can Clocked post to my dating app?
No. Clocked never posts or changes your profile automatically. You choose what to copy into your dating app.
STILL STUCK?
Send the details.
We’ll take it from here.
To help us find your account quickly, email from the Google address you used for Clocked.
- What you were trying to do
- The exact message you saw
- A screenshot, if useful