Refund Policy

1. All Sales Are Final After Processing Begins

Clocked provides personalized digital content created from the profile screenshots, photos, answers, and preferences submitted by each customer.

Except where this Refund Policy or applicable law requires otherwise, all purchases are final once:

• payment has been confirmed; and
• personalized processing or delivery of the purchased result has begun.

Clocked does not offer a general satisfaction guarantee, match guarantee, like guarantee, response guarantee, or results-based money-back guarantee.

2. When a Refund May Be Available

A refund may be considered only in one of the following situations:

2.1 Duplicate charge

You were charged more than once for the same purchase because of a payment or technical error.

You must contact us within 7 days of the duplicate charge. The duplicate purchase must not have been separately used to create another result.

2.2 Non-delivery caused by Clocked

Payment was successfully completed, but Clocked did not provide access to the purchased result because of a technical failure attributable to Clocked.

Before a refund is considered, you must allow us a reasonable opportunity to restore access, complete processing, or deliver the result.

2.3 Material technical defect

The purchased result contains a material technical defect that prevents you from accessing or using the core deliverables advertised at checkout.

Examples may include:

• the result page cannot be opened;
• the final result was not generated;
• uploaded content was assigned to the wrong customer session; or
• a system error caused required sections of the purchased result to be missing.

You must report the problem within 7 days of purchase and provide enough information for us to investigate it.

Where reasonably possible, our first remedy will be to repair the result, restore access, regenerate the affected section, or provide the missing deliverable. A refund may be considered if we cannot correct the material defect within a reasonable period.

2.4 Refund required by law

We will provide a refund, price reduction, repair, replacement, or other remedy where required by applicable consumer law.

3. Situations That Are Not Eligible for a Voluntary Refund

Except where applicable law requires otherwise, refunds will not be provided because:

• you changed your mind after personalized processing or delivery began;
• you do not like, agree with, or intend to use the recommendations;
• the result did not meet a subjective expectation;
• you did not receive a particular number of likes, matches, messages, dates, or relationships;
• you expected Clocked to guarantee dating outcomes;
• you did not apply the recommendations;
• you applied the recommendations but did not obtain the outcome you hoped for;
• you purchased the wrong product or no longer need the service;
• you did not read the product description, price, one-time purchase disclosure, access period, or checkout information;
• your screenshots, photos, profile text, answers, or preferences were incomplete, inaccurate, misleading, low quality, or not submitted in the requested format;
• you want the result rebuilt using different photos, answers, goals, or preferences after the original submission was processed;
• you disagree with which photo was selected, removed, reordered, or replaced;
• you dislike the style of rewritten text, provided that the result includes the advertised writing deliverable and any included writing adjustment;
• your device, browser, email provider, internet connection, dating platform, or another third-party service prevented access or implementation;
• your access period expired;
• you failed to save or copy the result during the stated access period;
• an affiliate offer, promotion, exchange rate, tax, or localized price differed from another customer’s price;
• you violated Clocked’s Terms of Service or submitted content you did not have permission to use;
• you attempted to obtain multiple results from a single purchase; or
• you filed a refund request using false, altered, incomplete, or misleading information.

Clocked is a profile analysis and rebuild service. It does not control the behavior of dating platform users, dating platform algorithms, account visibility, moderation, bans, matching decisions, or future dating outcomes.

4. One Purchase Covers One Submitted Profile

Each purchase covers one personalized rebuild based on the screenshots, photos, profile content, answers, and preferences submitted for that order.

Changing the submitted materials after processing has begun does not create a right to:

• a second full rebuild;
• a new analysis;
• a refund; or
• a replacement purchase.

Any included writing adjustment applies only to the written content of the same result. It does not include a new photo analysis, new photo order, or full rebuild.

5. Refund Request Deadline

A request under Clocked’s voluntary refund rules must be submitted within 7 calendar days of the original purchase.

This deadline does not limit any longer period or remedy that cannot legally be excluded under applicable law.

Requests submitted after 7 days will not be considered unless required by law.

6. How to Request a Refund

Email support@getclocked.cc with:

• the email address used for the purchase;
• the order or transaction reference;
• the purchase date;
• a clear description of the issue;
• screenshots or other evidence showing the issue, where relevant; and
• confirmation that you completed the troubleshooting steps requested by support.

Submitting a request does not guarantee approval.

We may ask for additional information reasonably necessary to:

• verify the purchase;
• investigate the problem;
• prevent fraud or duplicate claims;
• confirm whether the result was delivered or accessed; or
• determine whether the issue can be repaired.

Failure to provide reasonably requested information may prevent us from reviewing the request.

7. Review and Decision

Refund requests are reviewed individually.

We may consider:

• payment records;
• result-generation records;
• delivery and access records;
• support correspondence;
• whether the advertised deliverables were supplied;
• whether the problem can be repaired;
• whether a duplicate refund or dispute has already been submitted; and
• indicators of fraud, abuse, or policy manipulation.

Dodo Payments processes refunds as Merchant of Record and may apply its own buyer terms, fraud controls, card-network requirements, and legal obligations.

Nothing in this Refund Policy guarantees that a voluntary refund request will be approved.

8. European Economic Area and United Kingdom

Consumers in the European Economic Area and the United Kingdom may have a statutory withdrawal period for certain distance purchases.

Clocked provides personalized digital content and begins performance shortly after purchase. Before checkout completion, eligible consumers must be asked to:

• expressly request immediate performance and delivery before the withdrawal period ends; and
• acknowledge that beginning digital delivery may result in the loss of the statutory right to withdraw, as permitted by applicable law.

For any part of the purchase treated as a service, the right to withdraw may be lost once the service has been fully performed, where the legally required consent and acknowledgement were obtained.

Loss of a withdrawal right does not remove statutory rights relating to digital content or services that are defective, not supplied, or not as described.

9. Other Mandatory Consumer Rights

Nothing in this Refund Policy excludes, restricts, or replaces rights that cannot legally be waived.

Depending on your location, you may be entitled to:

• repair or replacement;
• repeat performance;
• a price reduction;
• cancellation;
• a refund; or
• another statutory remedy.

Where this Refund Policy conflicts with mandatory consumer law, the mandatory law applies.

10. Unauthorized Payments

If you believe a payment was made without your authorization, contact support@getclocked.cc promptly and notify your payment provider.

We may suspend access to the associated result while the transaction is investigated.

Nothing in this section limits any legitimate right to dispute an unauthorized transaction through your bank, card issuer, or payment provider.

11. Chargebacks and Abuse

A no-refund decision does not prevent a customer from using legitimate rights available through their payment provider.

However, submitting false information, claiming non-delivery after accessing the result, filing duplicate refund requests, or initiating a knowingly false payment dispute may result in:

• suspension of access;
• termination of the associated Clocked session;
• preservation of relevant records;
• a response to the payment dispute; and
• restriction from future purchases, where permitted by law.

12. Approved Refunds

Approved refunds are processed through Dodo Payments to the original payment method where possible.

Processing time may depend on Dodo Payments, the payment method, the customer’s bank, card network, currency, and jurisdiction.

Refunding a purchase may:

• revoke access to the paid result;
• cancel any unused adjustment or entitlement;
• reverse an associated affiliate commission; and
• require deletion or restriction of the result, subject to legal retention obligations.

13. Contact

For refund questions or requests, contact:

Vantys Inc

Clocked

support@getclocked.cc